Common questions concerning rental procedures:
Q. How does the pricing work?
A. Most prices are quoted are for a one day event. If you desire to use rental items for a longer period of time, please call our office for long term rates. All charges are for time out, whether used or not.
Q. How and when do I pay?
A. A credit card number is required prior to items being taken or delivered. The full amount is due upon pickup of rentals. If delivered, full payment is taken on credit card the day before unless another form of payment is received prior to delivery. We accept VISA, MasterCard, American Express, and Discover cards along with checks and cash.
Q. When should I make my reservation?
A. Early planning ensures product availability. Only reservations with paid deposits will be assured availability.
Q. What is my responsibility for merchandise return?
A. Responsibility for equipment remains with the renter from time of receipt to time of return. Tables and chairs should be folded down, stacked, and ready for pick up. Items not meeting these conditions are subject to additional fees. Any dinnerware, flatware, beverage fountains, chafing dishes, or other food service item should be rinsed well and be food and particle-free. Items that are not clean upon return will be charged a cleaning service fee. Linens should be dry and free of refuse to prevent mildew and staining. Linen should be placed in provided bags. Mildewed linens in plastic bags will be charged to the customer.
Q. What happens if something is broken, damaged or missing?
A. We do charge to missing, broken, damaged and weather damaged items. Be sure equipment is secure when not in use and protected from weather.
Q. Will I be charged if I return unused equipment?
A. Yes, rental charges are for time out whether used or not. We have to re-wash and repack all rentals to ensure every client receives sanitized, undamaged and table ready items.
Q. Can I change my order?
A. Changes can be made up to 48 hours before delivery or pick up. After that orders are packed, staged and invoiced and cannot be reduced. Additions will be accepted until 5:00 p.m. prior to the day of delivery or until time of customer pick up.
Q. Upon delivery, will my rental equipment be setup or taken down?
A. Setup and breakdown services are available at an additional charge. These arrangements must be made in advance of delivery and pickup so that we can schedule a crew.
Q. What if I have a questions or concern about my rentals after business hours?
A. We have an on-call service available at an additional charge. You will be provided with a phone number where an employee can be reached at any time